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Shipping FAQ

Free shipping

Spend only $59 after discounts or offers at Natural Mumma, and we'll deliver your parcel if its less than 5kg with AusPost, free. Yep, free. 

And we will dispatch your order within 2 business days too unless otherwise indicated-so it will get to you fast. 

Delivery Costs

Its all very simple with Natural Mumma. If you spend less than $59, and your parcel is less than 5kg, it costs you $8.95 for anywhere in Australia. 
If you would like your package express posted, make that $15 flat rate for anywhere in Australia.
Any packages over 5kg-which is very rare, will need to be quoted.

Expected Delivery Times

We will send you an email confirming that you have placed your order with us.

We will then ship your order within 2 business days of receiving it, subject to payment, and send you another email to let you know your order has been dispatched.

If there is any delay with your order, we will let you know.

Please check out the Australia Post website for expected delivery times to your particular postcode-sent from postcode 3636.

  

Who do we ship with?

Australia Post

We use Australia Post for our deliveries so everyone in Australia can benefit from our products. Postage to remote areas of Australia may take up to 10 working days.
 
If you are not at home, Australia Post will leave a card to let you know they have tried to deliver and you will need to collect your parcel from the nearest post office. Please note that if you give an authority to leave, we cannot be responsible for any parcels left this way, although we will of course do our best to help track any missing parcels.
 
We use a combination of e-parcel, express post satchels, and standard Australia Post services.

 

Pickup

If you live locally, you can also arrange to pick up your items. Simply choose the 'collect' option at checkout, then email us at info@naturalmumma.com.au or send us a message via messenger to arrange a time. We might even be able to drop it to you if in Numurkah. We don't have cash or credit card facilities, so please place your order online before you come to pick up.  
 

What if I'm not home?

If you are not home, Australia Post will leave a card in your mailbox, letting you know that your parcel is at the nearest post office awaiting pickup. Please note that Australia Post will not redeliver if you are not at home for the first delivery.

 

Parcel hasn't arrived?

We will send your parcel within 2 business days of receiving your order. If there is a problem with your order, we will email or phone you within 1 business day.
 
Check the estimated delivery times with Australia Post.
 
Call your local post office in case the delivery driver has missed you and taken the parcel back to your local post office.
 

Shipping Outside Australia

We do not currently ship overseas.

 
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More questions? Please email us at info@naturalmumma.com.au
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